Grievance Redressal

Grievance Officer

Response timeline

• 1

  Acknowledgement: Within 24 hours of receiving your complaint, we will acknowledge receipt via email and assign a reference ID.

• 2

  Resolution: Substantive response within 15 days of receipt, as required under Rule 3(2) of the IT Rules 2021. For urgent matters (including requests to remove content prejudicial to the sovereignty, integrity or security of India, or communications containing material related to child sexual abuse), we will act within 24 hours where technically feasible.

• 3

  Escalation: If you are dissatisfied with the resolution, you may escalate to the Grievance Appellate Committee set up under Rule 3A of the IT Rules 2021.

What to include in your complaint

To help us investigate efficiently, please include:

• Your full name and contact information
• The specific tool or page involved (e.g. /send, /phone-webcam)
• Approximate date and time of the incident (in IST)
• Description of the issue or alleged violation
• Any relevant evidence (screenshots, URLs, pairing codes)
• The specific legal basis for your complaint, if known
• A statement that the information provided is accurate, to the best of your knowledge

Types of complaints we accept

• Reports of content transmitted through Toolkiya tools that violates our Acceptable Use Policy
• Copyright infringement claims (see also our DMCA / Copyright Policy)
• Personal data concerns under the Digital Personal Data Protection Act, 2023 or the GDPR (see our GDPR page)
• Impersonation or misuse of the Toolkiya brand
• Complaints about the operation or accessibility of the website
• Security vulnerabilities (please use responsible disclosure)

Law enforcement requests

Toolkiya complies with lawful requests from Indian authorities pursuant to Sections 69 and 69B of the Information Technology Act, 2000 and related provisions. Please note that:

• Toolkiya's peer-to-peer tools are end-to-end encrypted. The content of files, text, video, or other data transmitted through these tools does not pass through our servers and cannot be provided because we do not possess it.
• We can provide rate-limiting logs (IP addresses and timestamps for requests to our ICE credential endpoint) which are retained for a maximum of 30 days.
• We can revoke pairing codes and block IP ranges on receipt of a lawful order.
• Formal requests must be sent to legal@toolkiya.com on official letterhead from a competent authority.

File a complaint